Privacy Policy

1. Who We Are

Kristona Shop is an online event services platform operated by KRISTONA EVENTS L.L.C, based in Dubai, United Arab Emirates.

2. Information We Collect

We may collect the following categories of information:

Personal and contact information

• Full name
• Email address
• Phone number
• Billing information
• Event address and event location details

Booking and service information

• Services selected
• Add-ons selected
• Event date and time
• Event notes and preferences
• Booking history
• Order and invoice details

Account information

• Login credentials, if you create an account
• Communication preferences

Technical and usage information

• IP address
• Browser type
• Device type
• Pages visited
• Website usage data
• Cookie and similar tracking data

3. How We Use Your Information

We use your information to:

• Process bookings and manage service requests
• Confirm orders and communicate with you
• Coordinate service fulfillment
• Generate invoices and booking records
• Provide customer support
• Improve our website, services, and user experience
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal and regulatory obligations

4. How We Share Information

We do not sell your personal information.

We may share your information with:

• Payment processors and financial service providers
• Hosting, email, and technology service providers
• Event staff, service partners, or third-party vendors involved in fulfilling your booking
• Authorities or regulators when required by law

5. Third-Party Services

We may use third-party services, including payment gateways and service providers, to operate our website and fulfill bookings. Their handling of your information is subject to their own terms and privacy policies.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Analyze website traffic and usage
• Improve performance and user experience

You may manage cookie settings through your browser.

7. Data Security

We use reasonable technical and organizational measures to help protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary for:

• booking fulfillment
• recordkeeping
• customer support
• legal, tax, and accounting requirements
• dispute resolution and fraud prevention

9. Your Rights

Subject to applicable law, you may request to:

• access your personal information
• correct inaccurate information
• request deletion of certain information
• inquire about how your information is used

To make a request, contact us using the details below.

10. Children’s Privacy

Our website may be used to book children’s entertainment services, but it is intended for use by adults making bookings. We do not knowingly collect personal information directly from children through the website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.

12. Contact Us

KRISTONA EVENTS L.L.C
Office No. 65/MF, Dawood Building
Hor Al Anz, Deira, Dubai, United Arab Emirates
Email: shop@kristona.com
Website: shop.kristona.com